Languages: English, Dutch & French
How to boost your relationship with your client or all visitors of your company?
We already knew that by offering a warm, proactive but especially adapted welcome to your customers, you improve the attractiveness of your business for both your staff and your visitors.
Hospitality has become an essential part of business strategy. It participates in building the image of the organization and creates a positive dynamic. The concept of hospitality becomes part of the corporate culture.
The hospitality is mainly based on the hosts and hostesses at the reception: the first contact for your visitor. A successful reception is all benefit for the company. The Hospitality Training organized by Securitas can help you achieve this goal.
The "Hospitality" concept goes beyond hospitality, and is part of a more global challenge: from the concierge service to room management, catering, all the facilities of the building and the attitude of everyone involved. Global concept, goldsmith and tailor made that will make your difference.
Become part of this debate by participating in our joint reflection, on the results of the survey on hospitality/hospitality in companies .
"Every visitor is different and everyone must be greeted differently and sometimes in another language."
Pieter Allaerts - "Hospitality runs in my veins. Positivity drives me in the right direction. Trust defines who I am."
As a son, father, husband and manager, my passion comes from the pleasure of inspiring others while earning their confidence, showing them gratitude, sharing their support and always striving to serve with excellence. Whether it’s in the kitchen (I’m a foodie), at work (building mutual respect) or riding my bike (pushing my limits, freeing my mind), it’s always about reaching my full potential so others can reach theirs.
I’ve enjoyed 17 years in hospitality – 12 years in the meetings (MICE) industry, 6 years as volunteer for MPI (Meeting Professionals International), and am the proud winner of a global MPI Rise award and winner of some individual & team awards at Dolce Hotels & Resorts.
My favourite quote: Happiness comes and goes, but having meaning in life - serving something beyond yourself and developing the best within you - gives you something to hold onto! - Emily Esfahani Smith
My who, why, how & what
My who: Pieter Allaerts, Chief Hospitality Officer
My Why: "Getting Hospitality Right"
My How (pitch): I inspire others to reach their full potential in serving with excellence
My What: Director of Sales & Marketing at Dolce La Hulpe Brussels
European Advisory Council at Meeting Professionals International (MPI)
Vice President at International Association of Conference centers (IACC)
Training - Inspiration - Consultancy on Service & Hospitality
|11:30 - 12:15
||Welkom with the moderator
|12:15 - 12:45
|12:45 - 13:30
||Debate between the different participants
|13:30 - 14:00
Leden van IFMA: € 25
Niet-leden van IFMA: € 45
De prijs is exclusief BTW. Annulatie kan kosteloos tot uiterlijk 9 oktober 2018 via mail email@example.com, daarna zal de volledige prijs gefactureerd worden.